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Forgot your password

What to do if you can't log in.

Updated Apr 21, 2026 · 6:57 PM

Forgot password

If you can't log in:

  1. Double-check you are using your mobile number, not email.
  2. Make sure there are no typos or extra spaces.
  3. If still stuck, text Sony directly with your mobile number and he will reset it for you.

Passwords are often set to a simple default like YourFirstName123! when the account is created. If that doesn't work, reach out.